Help Centre

We’re here to make things straightforward.

Find quick answers below, or send us a message using the contact form. For order questions, include your order number and the email used at checkout so we can help faster.

Orders and tracking

When your order ships, tracking information will be sent to your email. If your tracking has not updated for several business days, contact us and we will look into it.

Delivery

Delivery times vary by destination and are estimates, not guarantees. Occasional customs or carrier delays can happen, but we will help you understand the latest tracking status.

Returns and refunds

Contact us within 30 days of delivery if you need to request a return. Items should be unused and in their original condition. Please wait for return instructions before sending anything back.

If your order arrived damaged or incorrect, include clear photos when you contact us so we can resolve it quickly.