Refund policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility

To be eligible, your item must be unused, in the same condition in which you received it, and in its original packaging. You will also need your order confirmation or other proof of purchase.

Starting a return

Submit your request through the KAVIUR Help Centre or contact hello@kaviur.com. If your return is accepted, we will provide return instructions and the correct return destination. Items sent back before a return is approved will not be accepted.

Damages and incorrect items

Please inspect your order when it arrives. Contact us promptly if an item is defective, damaged, or different from what you ordered so we can review the issue and make it right.

Exceptions

Certain items cannot be returned, including gift cards, personalized goods, perishable goods, hazardous materials, and personal-care products where a return would be unsuitable for hygiene reasons. Items marked final sale are also not returnable, except where required by law. Contact us before purchasing if you are unsure whether an item is eligible.

Exchanges

The fastest way to receive a different item is to return the item you have and, once the return is accepted, place a separate order.

European Union 14-day cooling-off period

If merchandise is shipped into the European Union, you may have the right to cancel or return your order within 14 days without giving a reason. The item must be in the same condition in which it was received, unused, with tags where applicable, and in its original packaging. Proof of purchase is required.

Refunds

We will notify you after we receive and inspect your return. If approved, the refund will be issued to your original payment method within 10 business days. Your bank or card provider may need additional time to post the refund. If more than 15 business days have passed since approval, contact us through the KAVIUR Help Centre.