Shipping policy

Shipping destinations and rates

KAVIUR ships to the destinations available at checkout. Shipping rates, delivery options, and any free-shipping promotion are shown before payment. Free worldwide shipping on orders over US$50 applies where the offer is displayed at checkout and the destination is eligible.

Order processing

Orders are prepared after payment is confirmed. Processing times can vary by product, fulfillment partner, destination, and busy periods. The latest available estimate will be shown on the relevant product page or during checkout.

Delivery estimates

Delivery windows are estimates rather than guarantees. Customs processing, carrier disruption, weather, public holidays, and other events outside our control can affect delivery. If an order contains multiple items, they may arrive in separate parcels.

Tracking

When tracking is available, you will receive the details by email after dispatch. Tracking can take a short time to update after a label is created.

Address accuracy

Please review your delivery address before placing an order. Contact us through the KAVIUR Help Centre as soon as possible if a change is needed. We cannot guarantee changes after an order has entered processing, and we are not responsible for delays or non-delivery caused by an incorrect or incomplete address supplied at checkout.

Customs and import charges

International orders may be subject to duties, taxes, or import charges imposed by the destination country. Unless checkout states otherwise, these charges are the customer’s responsibility.

Delayed, lost, or damaged parcels

If tracking has not updated for an extended period, a parcel appears lost, or an order arrives damaged, contact us through the KAVIUR Help Centre with your order number. We will review the shipment with the carrier or fulfillment partner and help resolve the issue.